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Cervello is Brazil’s top company in request and

information management

The new company offers management solutions for call centers,

assuring effectiveness of business processes.

A new company dedicated to call center management is the latest business venture in the information technology market. The name CERVELLO (brain, in Italian) already determines the field where the new enterprise will operate, focusing on client business intelligence, with unparalleled operation and commercial models in the Brazilian market. The company’s partner is ASYST SUDAMÉRICA, specialized in help desk and help business and one of the most growing companies in this sector (35% in 2005, in comparison to 2004).

The new company offers the market INFOROAD, an innovative product that is in compliance with ITIL recommendations and enables real-time online call center management integrated with the business processes of a company.

This business opportunity was first perceived in some of the companies served by ASYST SUDAMÉRICA at least five years ago. ‘We realized that although we were quick in solving users’ problems, the companies would get stuck when carrying out other administrative and operating activities, jeopardizing the business success’, says Jorge A. Perlas, Principal Executive Officer at CERVELLO.

INFOROAD has been specifically designed for the IT market, allowing the integral management of this area, following ITIL guidelines. Incorporating the asset management module, the tool delivers software and hardware automatic inventory control. ‘Although this is a new product, INFOROAD is supported by ASYST SUDAMÉRICA’s extensive experience’, highlights Perlas.

Unlike other products available on the market, the software is introduced to the company within a maximum 10-day period, without any extra implementation cost. INFOROAD is available for small, mid-size and large corporations. The cost of the product varies according to the number of employees of the client.

CERVELLO was conceived from ASYST SUDAMERICA’s experience in Information Technology management and operation. During five years, around R$ 6 million was invested in research and development in order to get to the creation of INFOROAD, an IT asset tracking and call center management software.

ASYST SUDAMERICA is one of Brazil’s fastest growing companies in Information Technology Operation and Management. Created in 1985 by a group of professionals willing to meet the demand for IT service providers, the company is at the forefront in Service Desk / Help Business®, activity that has outdone the so talked-about help desks in quality and coverage, for considering Information Technology an essential tool in the generation of new businesses. The ASYST SUDAMERICA franchise, whose annual Sales in 2005 reached R$ 27,5 million, have two branch offices in Argentina and another one in Chile, in addition to operational agreements in other Latin American countries. Present in approximately 35 sites, ASYST SUDAMERICA’s client portfolio includes national and multinational companies.

Contact Information:

Phone#: 55 11.3488.2777