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IT Service Management with ITIL – An Overview

ITIL (Information Technology Infrastructure Library) can be defined, in general terms, as a set of norms and procedures focused on the area of ​​service management in Information Technology. This is a series of recommendations that are the result of the work of a body of the British government known today as OCG (Office of Government
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Benefits of Process Automation

Process automation seeks to define and optimize business processes to then execute them on a computerized systems architecture. This automation is not limited to the mere execution of automatic activities by computers; it goes beyond, maintaining a wide human intervention and the participation of the different related participants, such as employees, clients and partners. A
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